Coach / Scrum Master

at Potato in San Francisco, California
Posted 6 months ago

About this position

We’re currently on the lookout for a talented Coach / Delivery Lead to join us in our (fast growing) studio in SOMA, San Francisco.

So if think you’ve got what it takes to create digital products and services that break new ground for some of the biggest brands on the planet, we can’t wait to hear from you.

About the role:

At Potato, best in class software development and human-centred design are at the heart of everything we do. We’re a talented bunch of problem solvers who are committed to finding a better way; delivering smarter products that provide more satisfying experiences and more valuable outcomes for our clients and their users. Our clients include Google, Mozilla and the BBC.

Our Coaches – at all levels – enable our product delivery teams to work efficiently, effectively and positively together. In other words, “helping our Product Teams help themselves”. Above all, the Coach team impacts the way we deliver purposeful digital products and services to market for our clients, by collaborating with cross functional, highly skilled engineering and design teams.

You will be a constant go-to for “what is the Potato way of working” as that evolves. You will be taking a leading role to help grow and maintain a source of key tools, methods, approaches and templates. Your delivery responsibilities will include tracking velocity, burn rates and  team-member-time. In addition, you will be performing regular reporting on the overall health of the work we do as well as running invoices on your products/projects.

A vital part of the role is fostering a team-based environment where reliable project delivery happens through empowering teams of skilled individuals, rather than through old-fashioned project management “command & control” approaches.

About you:

As Coach / Delivery Lead, you will need to be an exemplar for the practice internally and externally, focus on constant self-development to stay progressive, and be responsible for supporting a portfolio of Product Teams working on separate projects, or multiple projects within a single product – each of which may have a Coach. You will be expected to support those coaches and foster healthy teamwork across the portfolio that you are looking after.

You should be able to both deliver your own individual projects, as well as safeguarding those that are run by the coaches in your team. You will have experience in successfully delivering projects by fostering an environment of proactivity, delivery, and continuous improvement. Alongside that, we expect our coaches to be responsible for ensuring healthy and positive team dynamics, communication, and feedback.

You must have:

  • At least 10+ years of experience in the delivery of digital projects, products and services
  • High level of understanding of prevalent agile and lean software delivery and design practices, as well as web and mobile technologies and platforms
  • Experience of managing internal initiatives as well as external client projects – Potato SF is a our newest studio so we would expect you to support some of the day to day operations of the studio
  • Evidence of mentoring teams and coaches, in areas like professional growth and interpersonal interactions
  • Experience in the oversight of major or tricky projects or programmes of work (e.g. multiple related projects, large project teams, complex tech, multitudes of difficult stakeholders, etc)

Ideally, you also:

  • Evidence of having raised issues early in previous roles and often to model the value of early problem detection.
  • We would like to see experience in proactive risk mitigation to avoid preventable escalations
    Personal resilience and ability to deal with demanding clients (e.g. Product / Director level and C Suite)
  • Previous experience in leadership roles
  • A demonstration that you can encourage and motivate positive team attitude under adverse circumstances – “Grace under fire”
  • Strong capacity for systems thinking at a level above individual project requirements

About Potato

Learn more:

Seem like a good fit? Apply for this job