Customer Technical Support – UTC/GMT Only

at Nookal in United Kingdom
Posted 8 months ago

About this position

This opportunity will be based within the UTC / GMT time zones.

Who are we?

At Nookal – we have the best people, and our latest role will be no exception. Our company is passionate about our customers and you will be too. We are innovative and cutting edge and love our product. Invested in becoming the leader in our field, we are united in pursuing solutions that enhance and impress.

Our customers know that we care about their success. They know we thrive on helping them get optimum results from our software. Your role in our brand will ensure you utilise both your technical expertise and your outstanding ability to communicate to ensure our clients get the most out of Nookal.

Who are you?

Joining a close-knit team, you will be working one-on-one with customers, supporting them as they transition to and partner with Nookal. You will assist in their sign-up, training and ongoing enquiries. Going the extra mile will be your default position. You will naturally be resourceful, analytical and patient.

Your confidence as a communicator and fluency in written English is essential. The significance of excellent communication with our clients cannot be overstated.  You’ll need to transfer that skill to the writing of technical documentation also.

Our team is remote so we will need you to be informative in the extreme. We welcome over-sharing. Your organisational skills will be dazzling and you will be able to manage your time with ease. You will possess the ability to work autonomously and pay careful attention to detail.

What do you need? 

  • 2+ years’ experience in a similar role at another SaaS company.
  • Able to talk freely with potential users and convert them to subscribers.
  • Able to communicate clearly in writing for both technical and non-technical people.
  • Able to build new tools to improve flows.
  • Can identify patterns – recommend improvements, and filter unimportant issues.
  • Proficiency in authoring documentation for end-users with all levels of technical.
  • Extensive customer service skills with a polite, calm and professional demeanor.
  • Fluency in English (with the ability to write and speak competently).
  • Background in the software industry will be considered favourable.
  • Background in the allied health industry (Physiotherapy, Chiropractic, Osteopathy, Podiatry, Myotherapy, Sports Therapy, Massage, etc.) will be highly regarded.

What skills do you have?

Being a technical support agent requires proficiency in a number of different areas. A strong understanding of the following is critical to the role –

  • Understanding of the software development lifecycle (SDLC) methodologies.
  • Understanding JavaScript/PHP/HTML and browser developer tools is an added bonus.
  • Being a very competent writer with the ability to explain complex topics in easy to understand and concise language.

This opportunity will be based within the UTC / GMT time zones.

About Nookal

Smart Practice Management

Learn more:

Seem like a good fit? Apply for this job