Everyone deserves a job they love. At Makers, our mission is to transform lives, accelerating the careers of tech professionals by integrating education & employment.
You deserve a job you love. And this one is about delighting customers!
This role is all about delivering amazing customer service, whether by phone, email or chat. No previous knowledge of coding is required.
Makers is expanding fast. So many people are now inspired to transform their lives and learn to code. With higher numbers of people contacting us than ever before, we want to provide them with an outstanding service from the moment they reach out to us, whether by phone, email or chat. You’ll be the first point of contact for any prospective students so we can service them in the best possible way.
You’ll be going the extra mile to help whoever gets in touch, whether it’s about learning to code, or any other enquiry; if one of our. What matters most if that you genuinely help everyone who gets in touch, providing an engaging and personable experience. It will be your job to represent the Makers brand, whether by phone, email, over chat or in person.
You’ll have the freedom to act in a way that you believe is right for the company and the prospective students you interact with. You’ll also be the voice of our prospective students within Makers, working with our marketing team to keep improving how we communicate externally, and our admissions team to assist in the initial stage of selection.
You’ll be a source of knowledge about Makers, our industry, our courses and how to identify people who are right for our different products and we’ll help train you to become knowledgeable. Over time, you’ll also have the opportunity to help scale our systems and processes based on customer feedback, in order to keep delivering an outstanding service whatever the volume of requests we get.
You’ll have a genuine say in the way the business is run, and the environment in which you work. You’ll be encouraged to identify problems and solve them; and to seek out new opportunities and pursue them. In short, you’ll have a voice that will be heard and valued.
Success in this role looks like:
We’re building a working environment (and recruitment process) where everyone feels welcome and included – we think we’re doing a good job of that so far, but we know can do a lot better, and we’re committed to learning what more we can do to improve. If reading this job description has given you any doubt about whether you’d feel welcome or included at Makers, first, we’re sorry; and second, we’d really like to hear from you about it, so we don’t do it again.
At Makers, we are inspired by the idea of discovering and unlocking tech skills potential in people for the benefit of business and society. We combine tech education with employment possibilities that transform lives.
Founded in 2013, we’ve helped more than 1,500 people begin a new career in software and have been building long-term relationships with tech employers big and small.
We’re pretty good at what we do, according to our clients (both developers and employers), industry bodies, the press and the government. We can only get better by working with you.